Livestock Guarantee Policy.

We guarantee live arrival on all overnight shipments, provided they arrive on the projected day of delivery. Only overnight deliveries come with this guarantee.

• We do not guarantee live arrival on shipments sent via slower shipping methods. Shipping charges of any kind are not covered by our Live Arrival Guarantee.

• Guaranteed fish* determined to have arrived DOA will be awarded as credit on your next order, equal to the value of the fish lost. No refunds will be given for DOA livestock.

• At least two clear photographs of DOA livestock inside the unopened bag are required to receive credit.

• Images must clearly show the deceased fish in the unopened bag. These images must be received within four hours of package delivery.

• Email with photos of the livestock, must include order number and a brief explanation of deceased or damaged items.

• Late photographs or those depicting fish outside of the shipping bag (e.g. in a bucket or tank; out of water) are not acceptable documentation and will not result in credit.

• Opening the shipping bag(s) ends the ‘arrival’ period and, without appropriate photographs, indicates that the fish are acceptable in the condition they arrived.

• * Not all species are guaranteed. Please see our Terms of Service for all fish that do not carry this guarantee.