Shipping Policy

Nu Aqua Shipping Policy

At Nu Aqua, we take great care to ensure your order arrives safely, securely, and in a timely manner. Please review our shipping policy below for details on how and when your order will ship.

We offer shipping on order $25 and above only. Orders under $25 are available for Local Pickup at our gallery. This helps us keep shipping fast, safe and affordable for all our customers. 

Shipping Schedule

All orders are shipped Monday through Wednesday only. This policy is in place to avoid the risk of shipments being held in transit over the weekend. Orders placed after 10AM on Wednesday will ship the following week.

Shipping Destinations

We currently ship to the contiguous United States only (lower 48 states). We do not ship to Alaska, Hawaii, or internationally at this time.

Shipping Methods & Rates

Live Fish and Invertebrates:

All livestock orders ship via UPS Next Day Air Saver.

Shipping rates for livestock orders are determined by your location and are calculated at checkout. Please refer to the following regional breakdown for a clear understanding of what to expect:

Zone 1 – Midwest ($29.99):

Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Missouri, Ohio, Wisconsin

Zone 2 – Northeast & Mid-Atlantic ($39.99):

Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont

Zone 3 – South & Southeast ($44.99):

Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia

Zone 4 – Central & Mountain West ($49.99):

Colorado, Idaho, Kansas, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Utah, Wyoming

Zone 5 – West Coast ($54.99):

Arizona, California, Nevada, Oregon, Washington

Free shipping is available on all orders over $249.

Orders Containing Only Plants and/or Dry Goods:

These orders may ship via either:

UPS Next Day Air Saver at the rates listed above

USPS Priority Mail (1–3 Business Days) at a rate of $21.99

Customers can select their preferred shipping method at checkout.

Local Pickup

We offer local pickup at no charge. Simply select the pickup option during checkout and we’ll notify you when your order is ready.

Shipping Delays & Carrier Responsibility

Nu Aqua is not responsible for carrier delays, including weather-related or logistical issues once a package is in the hands of the carrier. We do not offer refunds or reimbursements for shipping delays caused by UPS or USPS.

Live Arrival Guarantee

For full details on our livestock guarantee, please visit our Live Arrival Guarantee.